1. Introduction
This Privacy Policy and Terms & Conditions outline how we collect, use, and manage your information when you book appointments with us via our website using Microsoft Bookings / Microsoft Teams.
By making a booking, you agree to the terms outlined below.
2. Information We Collect
When you make a booking, we may collect:
- Your name
- Email address
- Organisation/company name
- Appointment details (date, time, service selected)
- Any additional information you choose to provide
This information is collected through Microsoft Bookings and securely stored within our Microsoft 365 environment.
3. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Communicate with you about your booking (confirmations, reminders, changes)
- Deliver services or consultations
- Improve our services and customer experience
- Maintain internal business records
4. Use of Microsoft Bookings and Teams
Bookings are managed using Microsoft Bookings and meetings may be held via Microsoft Teams.
This means:
- Your information may be processed and stored by Microsoft
- Microsoft’s own privacy policies and security standards apply
- Meetings may be recorded if advised beforehand (you will be notified)
You can view Microsoft’s Privacy Statement here:
https://privacy.microsoft.com/
5. Data Storage and Security
We take reasonable steps to protect your data, including:
- Storing information securely within Microsoft 365
- Restricting access to authorised personnel only
- Using industry-standard security practices
However, no system is 100% secure, and you provide your information at your own risk.
6. Sharing of Information
We do not sell or rent your personal information.
We may only share your data:
- With trusted service providers (e.g. Microsoft 365)
- Where required by law
- If necessary to deliver our services
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request deletion of your data (where legally permitted)
To make a request, please contact us using the details below.
8. Bookings, Cancellations, and Rescheduling
8.1 Booking Confirmation
Your booking is confirmed once you receive a confirmation email.
8.2 Cancellations / Rescheduling
- You can cancel or reschedule using the link in your booking confirmation
- We appreciate reasonable notice where possible
8.3 Missed Appointments
If you miss a scheduled appointment without notice:
- We reserve the right to refuse future bookings or
- Charge for missed sessions (if applicable)
9. Service Terms
- All appointments are provided on a best-effort basis
- We may reschedule due to unforeseen circumstances
- Advice or recommendations provided during sessions do not constitute formal guarantees or binding outcomes
10. Website and Third-Party Links
Our booking system may include links to external services (e.g. Microsoft Teams).
We are not responsible for the privacy practices or content of third-party platforms.
11. Changes to This Policy
We may update this policy from time to time.
12. Contact Us
If you have any questions or requests regarding this policy, please contact:
Custom365 Ltd
Email: ian@custom365.co
Phone: +0064 275 844 655
I consent to being contacted regarding my booking and related services. I understand I can opt out of marketing communications at any time.